Privacy Policy

1. Introduction

 

At Live Oak Shading Co. (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or interact with our services — including through phone calls and text messages (SMS/MMS).

 

By using our website or providing your information, you agree to the terms outlined in this Privacy Policy.

 

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2. Information We Collect

 

We may collect and store the following types of information:

    •    Personal Information: Name, phone number, email address, physical address, and any other details you voluntarily provide through forms, calls, or messages.

    •    Automatically Collected Information: IP address, browser type, device details, and site usage data collected via cookies or analytics tools.

    •    Communication Data: Records of messages, calls, or correspondence between you and Live Oak Shading Co.

 

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3. How We Use Your Information

 

We use your information for purposes including:

    •    Responding to inquiries and providing quotes

    •    Scheduling appointments and installations

    •    Sending service updates, reminders, or confirmations

    •    Improving our website and customer experience

    •    Communicating promotions or offers (only with your consent)

 

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

 

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4. SMS Messaging and A2P Compliance

 

By providing your phone number, you consent to receive SMS or MMS messages from Live Oak Shading Co. related to your inquiries, appointments, or service updates.

    •    Message frequency may vary.

    •    Message and data rates may apply.

    •    You can opt out at any time by replying STOP to any text message.

    •    For help, reply HELP or contact us directly at the number below.

 

We will never send unsolicited or spam messages. All messaging complies with A2P 10DLC regulations and carrier guidelines.

 

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5. Data Security

 

We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, loss, or misuse. While we take reasonable precautions, no data transmission over the internet is 100% secure.

 

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6. Cookies and Analytics

 

We may use cookies and third-party analytics tools (such as Google Analytics) to collect anonymous usage information. This helps us understand how visitors use our site and improve user experience. You can disable cookies in your browser settings at any time.

 

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7. Third-Party Services

 

We may use trusted third-party providers for scheduling, payment processing, and communication services. These partners have their own privacy policies and are responsible for protecting your data according to their terms.

 

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8. Your Rights

 

You have the right to:

    •    Access or request a copy of the information we hold about you

    •    Request correction or deletion of your personal data

    •    Withdraw consent to communications at any time

 

To exercise these rights, contact us at [your email] or by phone at [your phone number].

 

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9. Updates to This Policy

 

We may revise this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.

 

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10. Contact Us

 

If you have any questions or concerns about this Privacy Policy, please contact us at info@liveoakshadingco.com